Our Customer Service team is online every day, 09:00–21:00 WIB (GMT+7).
Fastest reply — usually < 1 hour
Opening hours
Mon – Fri: 09:00 – 18:00 WIB (GMT+7)
Sat: 10:00 – 15:00 WIB (GMT+7)
Sun: Closed
Messages outside these hours are answered the next business day.
Office address
Kasual HQ
Jl. Bungur Dalam No.19, RT.5/RW.5
Bangka, Kec. Mampang Prpt.
Kota Jakarta Selatan, DKI Jakarta 12720
Open in Google MapsNo physical store yet — office visits are by appointment via WhatsApp.
Help
Our Customer Service team is online every day, 09:00–21:00 WIB (GMT+7).
Fastest reply — usually under an hour during business hours.
+62 812 9389 0001 →
For detailed questions or anything that needs a photo attached.
cs@kasual.id →
DM us on Instagram — for styling questions or the latest drops.
@kasual.id →
Office address
Kasual HQ
Jl. Bungur Dalam No.19, RT.5/RW.5
Bangka, Kec. Mampang Prpt.
Kota Jakarta Selatan, DKI Jakarta 12720
Get directions on Google MapsOpening hours
Messages outside these hours are answered the next business day.
No physical store yet — office visits are by appointment via WhatsApp.
